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The Maryellen Factor

Maryellen Ferring and UpSell Training have built a worldwide fan club, using a distinctive high-energy, fun teaching style, to show thousands of people how to increase revenue and improve service for their companies.

Maryellen consistently scores top marks on post-session evaluations by offering solid content peppered with a repertoire of personal stories, group exercises, music, giveaways and a big, gray box of props and toys.

“I’ve found people remember more when they’re engaged and entertained,” she says. It’s a scheme that’s played to applause throughout the U.S. and has translated very well internationally — including such places as Russia, Estonia, Norway, Sweden, Germany, Belgium and the United Kingdom.

Maryellen brings to UpSell Training more than 25 years in the hospitality industry, including 18 years as a general manager at Four Star/Four Diamond properties, such as Bel Age in Los Angeles (now called the London West Hollywood) and The Dunhill in Charlotte. She also managed properties in Aspen, Colorado; Maui, Hawaii; San Luis Obispo, California; and Traverse City, Michigan.

Before forming UpSell Training, Maryellen was one of the original trainers for Signature Worldwide and served the company for more than 10 years. Her business cards carried a number of titles, including vice president and international trainer.

She holds a Master’s Degree in Consumer Affairs and is both a Certified Hospitality Administrator and Certified Hospitality Educator.

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In every group there's someone who stands out. That would be Maryellen.